Sign in to follow this  
Followers 0
petroniusnz

Acer Easystore H340 Server Restore Not Successful

7 posts in this topic

Hopefully someone out there can assist me with the following problem.

Per the topic title, I have an Acer easyStore H340 (was WHS with PP3) which is approx 18 months old and naturally out of warranty. In addition to the original 1TB drive, I have added 3x2TB drives to the system. No problems for the first 18 months. Then I see a flashing yellow triangle exclamation mark icon on the server system tray (logged in via remote desktop). The message is that the system drive is (Seagate) reporting a SMART error and is about to fail, which it promptly does and the server will not restart.

Phone support from ACER led to the purchase of a new 1TB Seagate drive and an attempt to restore the server using the Acer server restore disk (having removed the 3x2TB data drives). The restore process works all the way through to "Finished" press next to reboot server.

And this is where things go pear shaped - the Server "reboots" but does not come up & just recycles (and still is as I type) - blue "i" flashing, drive is accessed (blue drive light flickers) and then the blue USB light goes on and process loops around again. Eventually the server recovery software which is trying to reinstall the connector software comes back with cannot find the WHS message. I have tried this serveral times always with the same result.

The above happens irrespective of whether I do a settings only or factory restore.

Luckily I have a second WHS server with a full copy of everything (as far as I can remember). However would like to get the older one back up & running again. I have read other "similar" posts in this forum and elsewhere (google searches, etc.). Any thoughts, suggestions, etc welcome.

Share this post


Link to post
Share on other sites

Upgrade to a WGS Supporter Account to remove this ad.

I have the exact same problem. It seems to connect to the network fine when I run the initial recovery, but then it never opens a network connection after the first reboot. I've tried several times now. The blinking blue "i" and the hard drive light are all I see. The network indicator light never comes on, nor the lights on the LAN port itself. I've tried direct-linking to a PC LAN port too. Did you solve this or anyone have any ideas?

Share this post


Link to post
Share on other sites

I discovered something... I'm going to try it when I get home.

Try running the restore software from a Windows XP 32-bit computer. Apparently, running it from Windows 7, Vista 32-bit or 64-bit and WinXP 64-bit won't work.

Found it here:

http://social.microsoft.com/Forums/en/whshardware/thread/86ca66e7-be3c-48c0-9e8e-f340c238d8a4

Hopefully someone out there can assist me with the following problem.

Per the topic title, I have an Acer easyStore H340 (was WHS with PP3) which is approx 18 months old and naturally out of warranty. In addition to the original 1TB drive, I have added 3x2TB drives to the system. No problems for the first 18 months. Then I see a flashing yellow triangle exclamation mark icon on the server system tray (logged in via remote desktop). The message is that the system drive is (Seagate) reporting a SMART error and is about to fail, which it promptly does and the server will not restart.

Phone support from ACER led to the purchase of a new 1TB Seagate drive and an attempt to restore the server using the Acer server restore disk (having removed the 3x2TB data drives). The restore process works all the way through to "Finished" press next to reboot server.

And this is where things go pear shaped - the Server "reboots" but does not come up & just recycles (and still is as I type) - blue "i" flashing, drive is accessed (blue drive light flickers) and then the blue USB light goes on and process loops around again. Eventually the server recovery software which is trying to reinstall the connector software comes back with cannot find the WHS message. I have tried this serveral times always with the same result.

The above happens irrespective of whether I do a settings only or factory restore.

Luckily I have a second WHS server with a full copy of everything (as far as I can remember). However would like to get the older one back up & running again. I have read other "similar" posts in this forum and elsewhere (google searches, etc.). Any thoughts, suggestions, etc welcome.

Share this post


Link to post
Share on other sites

OK, So I had success restoring it from Windows XP 32-bit. The first time in Windows XP, the restore didn't work. So on the second try, I tried the recovery option, but what did the trick is when you select "next" to reboot the server, at that point don't touch anything. The Home Server Connector software pops up and you can press "next" to start the install, but don't. Just wait and after a few minutes, I was prompted whether I wanted the computer to be woken up from sleep to be backed up. After I selected the option, the wizard to customize the server came up and I wasn't prompted to enter a password to join.

Share this post


Link to post
Share on other sites

I currently have it restoring from Virtual XP on Win7 64. It's going to be quite a while (longer than the 60 minutes predicted), which is a definite change from my previous <20M recovers which clearly weren't working. I suspect (hope) the longer period is due to the server checking all the disks and correctly handling all of my data, which is about 10TB worth.

I do have one question about your suggested method of doing this. If you're not prompted to enter a password to join, when do you have a chance to specify (or learn about) the password?

Share this post


Link to post
Share on other sites

I currently have it restoring from Virtual XP on Win7 64. It's going to be quite a while (longer than the 60 minutes predicted), which is a definite change from my previous <20M recovers which clearly weren't working. I suspect (hope) the longer period is due to the server checking all the disks and correctly handling all of my data, which is about 10TB worth.

I do have one question about your suggested method of doing this. If you're not prompted to enter a password to join, when do you have a chance to specify (or learn about) the password?

The out of the box wizard (the setup process that runs after the restore, and is supposed to run before the connector software pops up to let you set the password and name the server) seems to lag a bit when starting. If you give it some time after the server has finished rebooting, and don't click "next" right away on the WHS connector install, it does eventually start on its own. One of the moderators in the forum has also pointed out that you can run the wizard manually (which would have helped me quite a bit), by running it from here:

"C:\Program Files\Windows Home Server\WHSOOBE.exe"

Share this post


Link to post
Share on other sites

Just FYI, that exe is both on the client *and* the server. You can run the OOBE on the server and have it all set, if you need to.

Also, there is a registry hack to disable needing a password, which you could apply offline by mounting the system registry hive. (Little more advanced, but hey, if you're willing to try it...)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0

  • Similar Content

    • By THZ
      Hello
      Actually I'm backing up my Server (only 3 clients) to external USB HDD's. I'm thinking about cloud backup, and read about OneDrive, which is integrated with Office 365: 1 TB data storage.
      In case of a server damage, will I really be able to restore the server from my cloud backups? 
      Or - does this work with Azure only?
    • By Puulima
      Seems I inadvertenly disabled the network adapter on my Revocenter (Windows Home Server).  I had initially Googled a few days back and came across a post somewhere noting Server Recovery was my only option - so went ahead and moved all files to a secondary server.  Sat down this afternoon to read up on the Server Recovery process and it looks like I need to make a USB Boot drive to start the server up in recovery model - but then the actual Server Recovery software had to be run from a network attached PC (using it's DVD drive).
       
      So I'm wondering - will this USB bootdrive I'm creating get around the disabled network adapter?  If not, I still won't be able to access the server.  I know at least one other person ended up in this position based on the initial Googling I did...but that post didn't go into details, just said that Server Rcovery was the ONLY option given these RevoCenter's do not have a Graphics adapter.  At least my HP Proliant server can be booted up with a monitor and keyboard/mouse attached to fix stuff like this!
       
      Any links to other posts (could not find any) or assistance is appreciated
       
      Thanks
    • By testor
      Hi everyone,
       
      It has been 6 months since I upgraded my h340's OS to Windows 8.1. Over the past few weeks, I've noticed a very significant problem and am wondering if anyone else have experienced this or can recommend a solution.
       
      My server would boot up, connect, let the shares be available, etc... and within a week, it would randomly lose the connection to the network and it wouldn't come back.
      This includes both SMB and RDP. When I get to the server, the keyboard and mouse are responsive, but getting the system to shutdown would yield no results. It is just stuck at the 'Shutting down' screen.
       
      If I force it to shut down and reboot, everything comes back on. Within a week or two, it will happen again.
       
      Any suggestions?
       
       
    • By Windmarble
      I have a drive that is blinking. (bay 2) Before I buy a new HD I have a few questions. I can't log into the easyStore as it just hangs on authenticating me. And I feel the drive issue may be a reason.
       
      Can I buy new drive. Turn off the server and swap drives and then fire it up? Will WHS replicate my the missing data?
       
      All my drives are 2TB drives. Can I buy a 4TB drive to replace the broken drive?
       
    • By testor
      Hi people,
       
      I've been reading some of the guides here for quite some time and never really posted.... so first off, thank you! especially the posting on how to add HDs that are greater than 2 TB to the whs v1 pool... that was GREAT!
       
      Recently, it is time once again for me to upgrade the storage capacity of my WHS v1, after some hardware upgrades, I am seeing some really strange behavior that I need some confirmation/suggestions on... let me give some details on my setup...
       
      Acer easyStore H340, WHS v1.
      Internal Bays are full, 1, 1.5, 2, and 3 TBs filled the internal bays... and I am running low on spaces again.. so this time, I've decided to buy a 4TB drive, a quad external bay that is USB 3.0 and eSATA compatible, and a USB 3.0 PCIx 1 card.
       
      One of the goals for me is to migrate all the data off my current drives so I can remove the drives from the system and perform a HD integrity test in a different computer... especially when the home Server is at least 7 years old now.... It is most likely lady luck her self that have saved me from any HD failure so far.... but that is a risk I want to mitigate.
       
      So, I filled the 4 TB drive as much data as possible with moving the data from my DE shares, while I am doing that, I've made the folder on the 4TB drive shared on my internal network... using standard Windows 2003 file sharing technique....
       
      This is where the issues started happening... I was streaming a high bitrate video from the 4TB space to my laptop, after 20 mins or so, the share was no longer reachable. The other shares created by WHS are still active and I can still access files from those...
      I logged onto the WHS via RDP and attempted to access the HD via My Computer, explorer let me in but it is completely blank!
      The funny thing is, when I rebooted the server, the share came back with all the data reachable.
       
      In one of my test, I've streamed 2 hours of lower bit-rate videos and the system was running fine, so I am narrowing it down to high drive demands requests that seems to be causing the problem.
       
      To make things even more interesting, after spending hours trying to research / troubleshoot the problem, as I have read that MediaSonic's external enclosure tends to put the drives to sleep, I was working under the assumption that what I am experiencing is similar, but Vantec doesn't seem to have any firmware available for my quad bay... yet.. after a few more attempts, I got annoyed and moved the USB connector to the on board USB 2.0 port... so far, I've re-stream 3 hours of videos and aside from terrible transfer speeds it seems fine.
       
      I am thinking if the culprit is the fact that I didn't attach a power adapter to the USB 3.0 card.... which resulted in a possible sudden lost of power on high demand extended use. Or would it be simply because WHS v1 doesn't play nice with USB 3.0?
       
      Are my assumptions correct? Any suggestions?
       
      Sorry for the long winded posting...


Upgrade to a WGS Supporter Account to remove this ad.



  • Posts

    • I get the above error dialogue when I run the connector on my Win 10 pro client.  Followed the issue resolution on TechNet which say start cert service in IIS on server but this was already running.   I've downloaded the Win 10 connector with no joy also.   Please help.
    • Dave, can you clarify what you mean by this?
    • I had no problem with Windows 10.  However, I just completed the anniversary update and now the "Connector" won't run to conclusion.  It backs itself out and reports an unspecified error.
    • Apologies if I'm being stupid, but I'm having great trouble understanding how Lightsout backup and the Server Essentials 2012 backup work together (or fight with each other). I find the Lightsout documentation on this very unclear, and various threads have left me no wiser. I'd appreciate some help! Here's the setup: Lightsout is running nicely on the server. Before backups were set up, I established that the server hibernated when the clients were switched off. The server woke up when a client was powered up. (This behaviour broke when backups were set up.) The server is Essentials 2012, with a number of client laptops: a mix of Windows 7, 8 & 10. The Essentials backup window is 22:00 - 07:00. No backup settings are currently made in Lightsout. Here's what I'd like to achieve: At the end of the working day all the clients are put to sleep or hibernate (or switched off completely, I don't care which). Ten minutes after that, Lightsout hibernates the server. Sometime during the night (22:00 - 07:00) the server wakes up, then wakes up the various clients in turn, backs them up, and puts them back to sleep / hibernate / shutdown (I don't care which). Here's what actually happens (when I look at the uptime chart the next morning): At the end of the day (about 17:15) the clients are put to sleep / hibernate. (I tell the team not to shut down their client laptops because I assume the server can't wake a completely shut down client - is that correct?) The server does not hibernate. Approximately 90 minutes after the clients were put to sleep / hibernate, they all wake up simultaneously (around 18:45, but I don't know why this happens). The clients then stay awake all night. Later, from 22:00, some of the backups take place (but not all of them). The backups are spread wide apart in the 22:00 - 07:00 window with lots of time when nothing is going on at all. The clients do not go back to sleep / hibernate after their backups. ...can anyone suggest what combination of settings I should be using to get the desired behaviour? Here are the sort of things that are confusing me, but I can't find definitive answers (and each experiment I do takes 24 hours to give any results!): I know I can specify clients' individual backup times in Lightsout, but I don't know how long a client's backup will take, so I could have backups overlapping each other and causing a traffic jam. Should I worry about this? If I set Lightsout backups, what do I set for the Essentails backup window? What if it's not long enough to get all the backups done? If I make settings in the Lightsout backup dialog do I have to complete everything in that dialog box? Does this make the Essentials 2012 backup settings redundant? What about the Essentials 22:00 - 07:00 backup window, does that matter any more? I tried setting client backup times in Lightsout with an end action of 'sleep'. The backups didn't happen at all and clients all spontaneously went to sleep in the middle of the working day (the server / clients clocks all match, I checked). Can Lightsout wake up a client laptop that is completely shut down? Thanks for reading this long post and sorry if these seem like stupid questions. I already have WHS2011 / Lightsout running perfectly on another setup (where my backups take place during the day), but nocturnal backups are a new level of complexity for me!
    • Christopher wrote:  << And to clarify, if you want multiple backup drives to be cycled offsite, you MUST connect all of them at the same time when you set up the backups. >> I'm not clear about this. To the best of my recollection, I never connected both of my backup drives to the server at the same time,  For test purposes, I just initiated a recovery (using the WHS Installation Disk) with each of them hooked up.  The one that has been offsite and the one that backed up last night were both found by the "Repair an existing installation" procedure.  Perhaps I'm misreading your clarification.
  • Popular Contributors