This is a bit of a complicated issue which I have done a fair deal of work on up to this point so let me first lay out my WHS hardware setup before I explore the problem and some of the ideas I have tried:
- MSI K9N Platinum AM2 NVIDIA nForce 570 Ultra MCP ATX AMD Motherboard
- AM2 motherboard, NVIDIA chipset, 6 SATA ports, 2 PCI-E X16 slots (the second operates at x1)
- Two Supermicro AOC-SASLP-MV8 controller cards
- PCI-E x4 cards, these are NOT RAID CONTROLLER CARDS. They are simply for adding more SATA ports
- The first card is placed in the primary x16 slot on the motherboard, the second card is placed in the secondary x16 slot, which for this motherboard, operates at x1 speed if understand the motherboard documentation properly
- These cards have 2 mini-SAS ports on them per card. Each card has a mini-sas to 4x SATA connector going to the case backplane
- This card is based on the Marvell 6480 host controller
- Drivers for these cards were installed from the supplied SuperMicro driver disc
- PCI-E x4 cards, these are NOT RAID CONTROLLER CARDS. They are simply for adding more SATA ports
- Sil3132 PCI-E E-SATA controller
- This card is to connect the linked enclosure however I have NOT done this yet, the card is only installed in the system along with the SIL3132 controller driver
- Norco 4020 case
- The case has 5 rows of 4 hot swap drive bays (space for a total of 20 drives)
- This is handled internally by having a backplane split into 5 parts. There are 2 pin molex inputs per backplane segment and 4 SATA ports. Thus, for each row of hot swap drive bays you can have 4 drives. 4 drives x 5 rows=20 drives
- Look at the link and view the pictures to get an idea of what I am talking about here
- he first 8 SATA ports on the backplane (top 2 rows in the Norco 4020 case on the backplane and externally) are connected to the first Supermicro AOC-SASLP-MV8 in the primary x16 slot
- The next 8 SATA ports (next 2 rows of hot swap drive bays) are connected to the other Supermicro AOC-SASLP-MV8 controller card
- The final and 5th row of hot swap drive bays are connected to 4 onboard SATA ports on the motherboard I linked above
- The case has 5 rows of 4 hot swap drive bays (space for a total of 20 drives)
- RAM
- 4GB Corsair DDR2 800Mhz
- CPU
- Athlon 64 X2 Model ADX6400CZBOX – 3.2GHz’
- Video Card
- Generic PCI video card for a basic display
- Hard drives
- OS is installed on 1 Western Digital 640GB hard drive, Model# WD6401AALS
- Data is stored on 4 Seagate 1.5TB hard drives, Model # STS31500341AS
- Data is stored on 2 Western Digital 1TB hard drives, Model# WD10EACS-00ZJB0
- I am attempting to add 2 more Western Digital 1TB hard drives, Model# WD10EACS-00ZJB0
- OS is installed on 1 Western Digital 640GB hard drive, Model# WD6401AALS
- Physical drive setup in the case
- 640GB OS drive is connected to a motherboard SATA port in an internal hard drive storage area (not hot swap)
- CD RW/DVD drive is connected to another motherboard SATA port
- Top row/first row AND second row of hot swap drive bays are connected to the Supermicro AOC-SASLP-MV8 in the primary PCI-E x16 slot
- I have 4 Seagate 1.5TB drives and 2 Western Digital 1TB 'Green' drives for a total of 6 drives connected
- Third and fourth row of hot swap drive bays are connected to the second Supermicro AOC-SASLP-MV8
- 5th row is connected with SATA cables to 4 onboard SATA ports on the motherboard
- 640GB OS drive is connected to a motherboard SATA port in an internal hard drive storage area (not hot swap)
POST Order:
1. Motherboard BIOS detects RAM and drives
2. Supermicro AOC-SASLP-MV8 controller POST begins, both controllers detect what drives/how many are detected and spin the drives up one at a time
1. After this is done you can press CTRL M to go into the controller configuration utility
2. The controller utility shows which drives are connected to which controller, these have always been detected properly
3. System sits at a black screen for some amount of time and either sits there forever or waits 3-5 minutes before showing the WHS loading screen (depending on how many drives are connected)
What Is Working Properly:
With the drives in the physical configuration I outlined above (only 6 drives connected) WHS is able to boot although it does so slowly taking 3-5 minutes sitting at a black screen before the WHS loading screen displays. I should also note that when I attempt to power the system down with the shutdown command it does not shut down, it reboots, though this may be an unrelated issue.
What The Issue Is:
The issue arises when I attempt to insert 2 more WD 1TB green drives into the last two hot swap bays on row 2 (the last two available spots on the first controller) OR if I attempt to connect them to ANY of the other hot swap drive bays (the other drive bays being connected from the backplane to the other AOC-SASLP-MV8 controller or 4 of the onboard motherboard SATA ports). Basically, with 6 drives connected in the hot swap drive bays it boots (albeit slowly sitting at the black screen) with 8 drives it never boots at all. It is also worth noting that it appears the server is not 'hard locked' at this point, the monitor does not go to sleep, it acts as if it should be displaying something and is a 'bright black' not the "It's turned off" black. You can also press ctrl + alt + delete at this point and reboot it so it is responding to keyboard presses.
Now, the previous symptom happens if the server is turned off. If I am logged into WHS when I attempt to install 2 additional drives on my first AOC-SASLP-MV8 controller I can see both drives appear in the WHS console briefly and then the entire console locks up and the server becomes completely unstable, forcing me to hard reboot it with the switch on the case. The server then POSTS normally and the AOC-SASLP-MV8 controller detects ALL the drives correctly (including the 2 new additional drives, so it does see 4 1.5TB drives and 4 1TB drives). However, after the controller drive detection, after it spins up all 8 discs, the WHS boot screen never shows up, it just stays at a black screen as when you try to install the drives while the server is turned off. The server will not boot successfully until it is rebooted and the 2 1TB WD I just added to the AOC-SASLP-MV8 controller are removed from the hot swap drive bays.
What I have Tried to Resolve the Issue:
Installing the two 1TB WD drives in the next 'row' of hot swap drive bays, the 3rd row in the Norco 4020 case (ie connecting them to the other Supermicro AOC-SASLP-MV8 controller I have) WHILE WINDOWS HOME SERVER IS RUNNING allows the drives to work properly and does not cause any stability issues within WHS. If I reboot the server with these 2 additional drives connected, 8 drives total connected, 6 on the 1st controller, 2 drives on the second controller it boots to a black screen.
For troubleshooting purposes I have taken ALL 8 drives out of the first two rows and moved them to the 3rd and 4th rows of hot swap drive bays in the Norco 4020 case. Now, they are no longer on the first and second rows of the backplane AND now the drives are connected to the OTHER AOC-SASLP-MV8 controller I have. This was to determine if there was an issue with the first two rows of the backplane or with my first AOC-SASLP-MV8 controller. This test exhibits the exact same symptoms I outlined above. With 8 drives connected it won’t boot into WHS. If I remove 2 it boots without any issues on the other controller.
So, basically what I am saying here is that the controller functions without ANY issues as long as there are only 6 drives connected to it. Connecting 8 to one AOC-SASLP-MV8 controller or 8 to the system total will not allow the Windows Home Server OS to load, it sits at a black screen after the controller POST. Connecting the drives to another controller, so the first AOC-SASLP-MV8 controller only has 6 drives connected, WHILE WHS IS ALREADY BOOTED allows the system to function without any issues (it doesn’t lock up like it might if you put all 8 drives on one controller forcing the hard reboot) but will hang at a black screen if you choose to reboot the system. So far in all configurations I have tried, if I enter the AOC-SASLP-MV8 configuration utility it ALWAYS sees the proper drives connected to the proper controller.
From what I can tell WHS becomes nonbootable with 8 drives connected no matter the configuration. From boot I have had 6 drives on the first controller and the final 2 on either the secondary controller OR the final 2 on the motherboard controller. Either way from boot the system finishes the controller boot screen and then goes to black. Now, I haven't tried swapping drives all over the place yet (4 on one controller, 2 on another, 2 on another etc) to see if I can get the server to be bootable with 8 total. However, I feel like that is defeating the purpose. Even if I got that to work, I want to be able to use ALL 20 available drive bays on the server someday.
So, to recap, so far the ONLY way I have been able to operate the server with 8 drives installed in the following conditions (even then it has the issue when you reboot):
1. Startup WHS with only 6 drives installed in the hot swap drive bays (none of this is counting the 1 OS drive internally). It will sit at a black screen for 3-4 minutes before showing the WHS loading screen.
2. Insert 2 additional hard drives connected to a SEPARATE CONTROLLER from the other 6 after WHS has fully booted. If these are placed on the same controller as the other 6 the server becomes unresponsive and has to be hard rebooted.
3. The 2 additional drives appear to function fine while on the other controller but if the server is rebooted the controllers detect all the drives fine and then it hangs at a black screen prior to the WHS loading screen
4. It is also worth noting that it appears the server is not 'hard locked' at this point, the monitor does not go to sleep, it acts as if it should be displaying something and is a 'bright black' not the "It's turned off" black. You can also press ctrl + alt + delete at this point and reboot it so it is responding to keyboard presses
Potential Solutions?
At this point I am running out of ideas. This afternoon I am going to try booting into WHS, inserting 2 drives on another controller (so that the system doesn’t lock up and then 'add' them to WHS so that they are formatted as backup drives so that they aren't added to the storage pool; I don't want any data placed on them (they are currently full of data that I already migrated over to other drives in the server). I will see if the server is bootable after I do this. I don’t see why it should matter if they have been formatted by WHS or not but I don’t have many other ideas.
I have a ticket open with supermicro but I don't believe they will be able to help me for two reasons. A) All the drives are correctly detected in the controller configuration prior to WHS loading, leading me to think this is a WHS software issue and
I'm contemplating spending the $80 and opening a support ticket with Microsoft but I am not sure how helpful that will be either. I am wondering if there is some issue with my WHS setup anyhow as it takes sitting 3-4 minutes at a black screen before it shows the WHS loading screen even with just the 6 drives installed; this doesn't seem normal either. Also the fact that it reboots when I tell it to shutdown from WHS is concerning.
Several days prior to adding the 2 additional drives I also installed an NVIDIA motherboard utility to enable teaming, along with updated NFORCE drivers. I may try to uninstall the NVIDA drivers and go back with some other motherboard drivers from MSI’s website but I think that's a stretch for a solution to this issue. If this was an issue, why would it work with 6 drives connected but not with 4? It seems like if it was a motherboard driver issue the system wouldn’t work period. Plus, unless I move drives to row 5, only the OS drive and the CD/RW are connected to the motherboard SATA ports.
It’s possible that this is a motherboard BIOS configuration issue, but with 8 drives physically installed, connected to 1 controller card it sees all the drives (as does the controller BIOS). There doesn’t seem to be any options in the BIOS that really relate to this situation though I could be wrong.
I have theSIL3132 PCI-E x1 card in the system was well with 2 e-sata ports. I've tried physically removing that but it didn't appear to make any difference. I will also try to remove the secondary AOC-SASLP-MV8 controller to see if this makes any difference; though as I have mentioned this before it does almost defeat the purpose. However, if it does boot properly with 8 drives connected to one card with the other physically removed at least it might point me to what the issue is.
If anyone else has any suggestions I'm open to hearing them. Please let me know if you require additional details, I have tried my best to be thorough with this complicated issue. I appreciate the time it took anyone to fully read this post, I know it was a long one but I wanted to be detailed.

Sign In
Register
Help
Add Reply

Back to top
MultiQuote

